Residents' Satisfaction & Opinion Survey

The residents' satisfaction and opinion survey provides useful feedback to Council on residents' perception of Council services.

The objectives of the survey are to:

  • Identify the communities' perception of Council services and activities
  • Provide a cost-effective means of performance measurement for some activities where other performance measures would be expensive or impractical
  • Identify areas where improvements in service delivery may be required
  • Allow comparison with performance of other Councils

An independent firm undertakes the survey because the survey needs to be carried out objectively and credibly

Description File Size
Residents’ Opinion & Satisfaction Survey 2014
3 MB
Residents’ Satisfaction & Opinion Survey 2011
1.5 MB